Associate, HR Delivery Center

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

As an Associate, HR Delivery Center at SC Johnson, you will be responsible for executing activities in one or more of the following functional areas: Talent Management, Data Administration, Payroll and Compensation / Benefits Administration supporting the LATAM region. You will perform call handling, inquiry management / resolution, transaction processing, and general customer service.

PRIMARY ACCOUNTABILITIES

• Document all cases in case management system.
• Process HR transactions in Workday.
• Leverage knowledge management solutions to complete inquiries and transactions.
• Resolve HR process and policy questions and colleague issues through multiple communication channels.
• Provide input to the SCJ HR Delivery Center knowledgebase and contributes ideas to improve processes or performance.

QUALIFICATIONS

• Bachelor's degree in Human Resources, Psychology, Finance or Business Administration.
• 1+ year of experience in HR, Shared Service Organizations, and/or related fields (desirable).
• Strong customer service skills including ability to diffuse challenging situations.
• Strong verbal and written communication skills.
• Skills: problem solving skills & strong attention to detail.
• HR Information Systems experience preferred, Workday a plus.
• Intermediate/Advance Excel Level
• Intermediate/Advance English Level
• Intermediate/Advanced Portuguese Level.
• Ability to accurately collect information and ask probing questions to understand and assess the colleagues’ needs and situation.
• Analytical skills as well as the ability to manage multiple tasks and priorities and operate efficiently under continuous change.
• Knowledge of HR functions, processes, and operations, including talent, data administration, payroll or compensation / benefits administration preferred.
• Ability to handle sensitive situations and maintain a high level of confidentiality and to coordinate and lead multiple tasks and resources.