Client Service Specialist

Essential Job Functions Retention of existing business and developing the accountsClient engagement at all levelsClient set up – SOP preparation, setting KPI’s.Reviewing service performance based on agreed KPI’s.Client feedback and complaint resolutionDay to day coordination with clients, network offices & operations The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands Job may require extended sitting or standing, use of standard office equipment. Other Skills and Experience Product knowledgeNegotiation skillsInterpersonal skillsCommunication skillsProblem Solving Certification & Licences Professional certification may be required in some areas. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires the final candidate to successfully pass a 5-year employment check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.