Order Management Process Specialist

Want to build a stronger, more sustainable future and cultivate your career

• Join Cargills global team of, employees who use new technologies, dynamic insights and over years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive. Job Purposeand Impact The Orden Management Process Specialist will have a customer focus to identify and implement ways to better meet customer needs and to provide superior customer service. In this role, you will specialize and focus on a Confidentialstomer enabling and customer facing order management process and will proactively identify and mitigate order management related risks in that process through continuous improvement. Key Accountabilities Serve as a central resource for order management teams in relation to process, projects and technologies, including migration projects, and execute on activities for the deployment of continuous improvement Specialize in key customer enabling and facing process such as order support and serve customers in middle and high service level agreements. Support the development of customer care strategy and ensure it is consistent and streamlined across customer segments while working with commercialteam to set up and align the order intake services and model to customer and product segments. Facilitate moderate cross functional collaboration in case of order processing and fulfillment exceptions, customer complaints and inquiries, order rejections and returns using general knowledge of other functional Confidential. Partner with business to resolve modera y complex issue escalations and monitor key inputs to identify risk in advance. Assist throughout the dedicated customer service process and provide resolution recommendations on modera y complex customer issues using moderate analytical knowledge and capabilities. Independently solve modera**y complex issues with mínimal supervision, while escalating more complex issues to appropriate staff. Other duties as assigned

Qualifications : MINIMUM Bachelor's degree in a related field or equivalent experience Proven previous related work experience in supply chain, customer service, order management or finance. Advance English level Experience participating on process or technology implementations, migrations or improvement projects PREFERRED Understanding of order management principles or customer service Experience in stakeholder management and metrics Lean Six Sigma methodologies knowledge