Human Resources, Customer Service, & Administrative

Quick Summary of This Job

• We are looking for someone who is an expert in PEOPLE (hence the "Mind Reading" in the title)
• This job will start at $1,050 to $1,400 per month, but is negotiable
• We pay bonuses of 0% to 15% of yearly pay in addition to the above monthly pay
• You will be paid every 2 weeks
• One of our company philosophies is that the best employees MUST EARN MORE
• Our company is an educational toy company dedicated to building capability and confidence in children, while remaining profitable. We don’t want to be just any successful company. We want to be one of the greatest companies of all time.
• When we hire, our goal isn’t just to fill the position; it is to raise the bar with a new hire who inspires everyone else to work harder and be better
• We do not hire anyone before RESEARCHING that person, administering SKILL CHECKS, and CHECKING 3 REFERENCES
• Please read the ENTIRE job description.

Job Title

• Human Resources, Customer Service, & Administrative Analyst

Job Requirements

• HIGH INTEGRITY
• Empathy; you must be able to understand and accurately analyze other people
• Attention to detail
• Pragmatic
• Clear written and SPOKEN English communication (without a heavy accent)
• Computer skills
• Basic mathematics
• You must appreciate our mission to educate children through our toy products!
• Stable internet and power
• You must be in a Western hemisphere time zone i.e. between GMT -8 (Los Angeles) and GMT -3 (Sao Paulo)
• This job is primarily human resources, but at the start, you will have the responsibility of customer service and administration as well. Over time, as our company grows, your responsibilities may narrow into just one of these responsibilities e.g. just human resources

Human Resources Responsibilities

• Overseeing the hiring process for our company
• Surveying salaries to see what the market wage for a position in a location might be
• Conducting interviews
• Studying resumes
• Researching people through internet searches and their social media
• Assisting in the onboarding process
• Approving vacation requests
• Solving internal company human resources issues
• Assisting in the hiring of everyone from our warehouse to developers to executives to product development technicians

Customer Service & Administrative Responsibilities

• Communicating with our customers (international distributors, retailers, consumers) about their educational toy purchases
• Communicating with people (teachers, kids, parents) over social media about our educational toys
• Invoicing and accounts receivable
• Collaboratively and in a non-pushy way suggesting other products that customers may be interested in purchasing
• Finding vendors that our company will use
• Making phone calls with our vendors and customers (free phone calls will be provided by the company)
• Record keeping and organizing our files
• Empathetically trying to understand our customers’ problems (and their root causes) so we can solve them
• Passing information to our production team so we can improve our products
• Keeping track of our shipments to our customers
• Maintaining customer relationship and vendor relationship management sheets
• Streamlining our systems to make them more efficient and better for our team members and customers

Time Commitment

• When the company hires you, it EXPECTS you to work with us for at least one year. It is our HOPE that you will work with us for much longer than that, ideally your entire career.
• This is a full-time position with 40 hours a week of work ON AVERAGE.
• Hours are somewhat flexible. Can start at 8 and finish at 4 without a lunch break (lunch is not paid). You can start at 9, take 1 hour for an unpaid lunch and finish at 6.

Location

• This is a work-from-home (or a work-from-a-coworking-office-space) position
• You must be in a Western hemisphere time zone i.e. between GMT -8 (Los Angeles) and GMT -3 (Sao Paulo)

Compensation & Benefits

• Pay is done every 2 weeks
• Bonuses are given at the beginning of every February BASED ON MERIT
• Bonuses range from 0% to 15% of yearly salary. They average around 5%. Some employee get 0%. Others get 10%-15%.
• 10 working days of paid time off (aka 2 weeks) will be offered. You will get your vacation after a 3 month probationary period
• The US holidays of Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, and New Years Day are paid holidays. They are not deducted from your vacation.
• You will need to work on Black Friday, Christmas Eve (you leave early), and New Years Eve (you leave early).
• We do not offer health insurance
• You are responsible for paying taxes in your home country

About the Company

• Viahart was founded in 2010. We have ~10 people on our team. We are an educational toy company. We design, manufacture, and distribute plush, active play products, and building toys. Our company's goal is to inspire capability and confidence in children. Our brands include