IT Support Helpdesk - Brazil

A great opportunity for an iGaming experience IT Support Helpdesk to join an exciting, growing group of passionate Internet professionals based all around the world.

You Will:

• Provide timely technical support and guidance to internal users via various channels
• Diagnose and troubleshoot hardware, software, and network issues reported by end-users
• Resolve technical problems and incidents in a professional and efficient manner
• Escalate complex issues to appropriate teams or higher-level support, as required
• Ensure accurate and detailed documentation of support tickets, including resolutions and troubleshooting steps
• Assist with user account management, including account creation, password resets, and access permissions
• Troubleshoot network connectivity issues, both wired and wireless
• Assist with basic network configuration and troubleshooting, including IP addressing, DNS, and DHCP
• Collaborate with the IT System Administrator for advanced network-related issues
• Create and maintain user documentation, knowledge base articles, and FAQs
• Follow the designated shift schedule to provide 24/7 IT support coverage
• Collaborate with team members and escalate issues effectively during shift handovers

Requirements : You are:

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• Proven experience as an IT Support Helpdesk Technician or similar role
• Solid knowledge of hardware, software, and network troubleshooting
• Familiarity with common operating systems (Windows, macOS, Linux) and productivity software
• Basic understanding of network protocols and concepts
• Excellent customer service and communication skills
• Ability to work effectively in a fast-paced environment and handle multiple support requests simultaneously
• Strong problem-solving and analytical skills

Benefits

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 40hrs/week

At Blaze, we highly value team spirit and a respectful environment. A humble and open mindset is essential to reach higher aims. Join us!

* Please include an English CV/Resume